Our Policies
Booking, safety, and service guidelines so every visit feels considered.
01
Booking Policy
- Group Bookings: For groups of three or more, please call the salon directly so we can coordinate your appointments together.
- Arrivals & Delays: We offer a 10-minute grace period for all appointments. If you are running late, please call us right away; arrivals past 10 minutes may need to be rescheduled to protect the schedules of following guests.
- No-Show Policy: Guests with two or more unexcused no-shows will be required to place a deposit for future reservations.
02
Quality Guarantee & Repair Policy
- Service Satisfaction: While we do not offer refunds on completed services, your happiness is our top priority. Please let your technician know during your visit if you would like any adjustments made to your service.
- 7-Day Guarantee: Gel/Shellac applications and nail enhancements are backed by a complementary 7-day repair guarantee. Repairs required after 7 days will incur standard repair fees.
- Regular Polish: Due to the nature of traditional nail polish, regular polish services are not covered under our repair guarantee.
03
Service Safety & Guest Care
- Environment of Respect: We are committed to maintaining a safe, welcoming space for everyone. We hold a zero-tolerance policy for discrimination, harassment, or disrespectful behavior toward our team or guests.
- Health & Wellness: For your safety, we reserve the right to decline service for clients with open wounds, active infections, or compromised skin conditions.
- Medical Considerations: If you have diabetes, severe sensitivities, or any health conditions, please inform your technician prior to your service so we can adjust our care appropriately.